🏆Awards

In the spirit of finding our common ground, all of this year’s awards are for projects and teams, celebrating exceptional results, innovative ideas and collaborative working.

Key details

Award categories confirmed: Our full list of awards and associated criteria is available below!
Nominations are now open: Think about who you’ll lift up in November and nominate today!
Shortlisting process: During September all awards will be judged by a diverse panel of local representatives, internal subject matter experts and other partners
Whole service vote: Shortlisted nominees will be announced in October and our whole service can vote for our winners
Winners announced: At our Conference Awards Ceremony in November

What’s new this year?

We also have a new creative twist this year. All our shortlisted nominees will be invited to take part in an optional creative workshop, facilitated by a visual artist, to bring their nominated project to life. If you’re lucky enough to be shortlisted we’d especially encourage allowing one or more team members to attend these workshops who might not be able to attend Conference in person. The creative results from the workshops will form an interactive archive of best practice from across the service which will be on display in November.

The workshops are taking place online on 8 and 15 October, 2-4pm. If you’re nominating your own project or someone else’s, put one of those dates in your diary now - you never know, you might be shortlisted!

Need some help?

Nominations don’t have to be complicated, and we want to give you the best chance of success. Read our short guide to writing a great Awards nomination.

Our Award Categories

Most impactful Mission 1 Project - Advice Fit for the Future

This award is for the project which offers the most potential to improve advice delivery in the future. The project doesn't need to be completed but the application should aim to demonstrate:
The potential of this project to deliver transformational change in the way we provide advice in the future
The direct benefit this could deliver to our clients, specifically thinking about groups who find it harder to access our services
Collaboration across the network and national organisation

Submit a nomination
Most impactful Mission 2 Project - Close the Gap

This award is for the project which offers the greatest potential to end the disparities in access and experience for marginalised people. The project doesn't need to be completed but the application should aim to demonstrate:
The potential of this project to close the gap in access and experience for marginalised people
The direct benefits this will deliver to our clients in the short and long term
Collaboration across the network and national organisation

Submit a nomination
Most impactful Mission 3 Project - Take Early Action

This award is for the project which offers the greatest potential to prevent more people reaching crisis by addressing problems earlier. The project doesn't need to be completed but the application should aim to demonstrate:
The potential of this project to ensure fewer people reach crisis point
The direct benefits this will deliver to our clients in the short and long term
Collaboration across the network and national organisation

Submit a nomination
Championing Wellbeing

This award is for the project which directly improves the wellbeing of our staff, volunteers and/or clients. The project doesn't need to be completed but the application should aim to demonstrate:
The potential of this project to improve wellbeing of staff, volunteers and/or clients over the short and long term
That this project clearly meets an identified need of staff, volunteers and/or clients
Positive outcomes for intended audiences

Submit a nomination
Championing Equity, Diversity and Inclusion

This award is for the project which best champions EDI across our service and makes Citizens Advice, local Citizens Advice charities and the Witness Service a more equitable, inclusive place to work. This project could be client-focused or workforce-focused. The project doesn't need to be completed but the application should aim to demonstrate:
How the project has made, or has the potential to make, Citizens Advice, and/or local Citizens Advice charities, and/or the Witness Service more equitable and inclusive; either as a place to work or volunteer or in how we deliver services
How people with lived experience have been consulted throughout the development of this project
Collaboration across a wide range of stakeholders, ideally from across the network and national, and any plans to scale the project further.

Submit a nomination
Best External Partnership Collaboration

This is the award for an external partnership which drives the greatest benefit for Citizens Advice clients. The project doesn't need to be completed but the application should aim to demonstrate:
A partnership that drives significant benefit for our clients
Successful working relationships across a range of stakeholders
Opportunities to scale the project further

Submit a nomination
Power of our Network Award: Best Collaborative Working Across the Organisation

This is the award for an example of service-wide collaborative working which delivers value for our service and clients. It encompasses all projects across Citizens Advice, both missions based and those that fall outside the scope of the missions. The project doesn't need to be completed but the application should aim to demonstrate:
Collaborative working across both national and the network
A project that helps to solve an existing challenge impacting our service and/or clients
An opportunity to scale the project further or for others in the organisation to replicate

Submit a nomination
Best Client Service Innovation

This is the award for an innovation across our service that best directly benefits clients accessing our services. It encompasses all projects across Citizens Advice, both missions based and those that fall outside the scope of the missions. The project doesn't need to be completed but the application should aim to demonstrate:
A project that helps to solve an existing challenge impacting our service delivery and clients
An opportunity to scale the project further or for others in the organisation to replicate
Strong collaboration across a range of stakeholders to deliver the project

Submit a nomination