Awards
Our Conference Awards
In the spirit of finding our common ground, all of this year’s awards are for projects and teams, celebrating exceptional results, innovative ideas and collaborative working.
Our Awards
For our 2025 Conference, Common Ground, all of our awards celebrate projects that demonstrate the power of collaboration and collective achievement.
This year we received 93 nominations, showcasing the creativity, dedication, and impact of colleagues across the service. Our judging panel, made up of colleagues from across the network, including past award winners and nominees, had the difficult task of narrowing these down to a shortlist of projects.
Thank you to our judges for giving their time to read through the nominations and for helping us celebrate the fantastic projects happening across our service.
Our judging panel were:
Hannah Cooper - Citizens Advice Newcastle, Matt Lorimer - Citizens Advice Sandwell and Walsall, Damien Jarvis - Citizens Advice Brighton & Hove, Ruth Wotton-Williams- Wrexham Citizens Advice, Paige Campbell - Harcourt Chambers (National Trustee), Simone Wyatt - Aviva PLC, Charlie Young - Arun & Chichester Citizens Advice, Sylvia Ward - Citizens Advice Sheffield, Fran Keen - Citizens Advice Cornwall, Suzanne Wigmore - Citizens Advice Wiltshire, Corinne Moffatt - Citizens Advice Birmingham, Francesca Marritt - Citizens Advice Bedford and Mid Bedfordshire, Kirsty Rowlinson - Citizens Advice Southampton, Toby Parsons - Citizens Advice National.
How to Vote
Voting has now closed - we had a total of 564 votes!
Attend the conference and join our Awards Ceremony on Thursday 13 November. The ceremony will also be streamed live on Workvivo and will be available to watch back afterwards.
A huge thank you to everyone who took the time to put forward a nomination. The quality and breadth of work submitted was truly inspiring, and the panel had some incredibly tough decisions to make.
To celebrate all of our nominated projects, we’re working with visual artist Soofiya, who is creating a special zine inspired by all the nominees. The zine will be available at the conference and online, so everyone can enjoy and be inspired by the amazing work happening across our service.
You can find out more about all 93 of the nominations we had for the awards this year below. There is a tab for each award category and all nominees are listed and their projects described in detail.
Our Shortlisted Projects
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Most impactful Mission 1 Project - Advice Fit for the Future
This award is for the project which offers the most potential to improve advice delivery in the future.
Our shortlisted Projects are:
Consumer Energy Debt Advice - CEDA
Energy Advice Strategy, Business Development, Consumer Service and Debt Funded Service teams. A variety of local offices including but not limited to, Caerphilly, Plymouth and Lincoln and Lindsey Citizens Advice.
Court Outreach and Representation Service
Citizens Advice - Hull & East Riding
Debt Team Coventry Citizens Advice
Coventry Citizens Advice
Sparky - Energy Advice Chatbot
Citizens Advice SORT (Stockport, Oldham, Rochdale, Trafford)
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Most impactful Mission 2 Project - Close the Gap
This award is for the project which offers the greatest potential to end the disparities in access and experience for marginalised people.
Our shortlisted Projects are:
Women’s Services Project
Citizens Advice Birmingham
CAHF’s More Than Advice Model
Citizens Advice Hammersmith & Fulham
Pension Wise BSL Booking Process
National Pension Wise team runs it but supported by CA Lancashire West, CA Sheffield and all 16 Pension Wise delivery centres (36 CAs)
Migrants Rights Advice
Citizens Advice Liverpool
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Most impactful Mission 3 Project - Take Early Action
This award is for the project which offers the greatest potential to prevent more people reaching crisis by addressing problems earlier.
Our shortlisted Projects are:
When Advice Really Matters (WARM)
Citizens Advice South Gloucestershire
UEC Respiratory Link Workers
Citizens Advice Blackpool
Mind & Money
Citizens Advice Liverpool
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Championing Wellbeing
This award is for the project which directly improves the wellbeing of our staff, volunteers and/or clients.
Our shortlisted Projects are:
Extended learning and wellbeing scheme (ELAWS)
Citizens Advice Blackpool
LDCA Volunteer Coordinator
Lewes District Volunteer Coordinator
We Pledge -Prioritising Mental Health in our Organisation
Citizens Advice North East Derbyshire
The Circle Group
South Worcestershire Citizens Advice
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Championing Equity, Diversity and Inclusion
This award is for the project which best champions EDI across our service and makes Citizens Advice, local Citizens Advice charities and the Witness Service a more equitable, inclusive place to work. This project could be client-focused or workforce-focused.
Our shortlisted Projects are:
Autism Advice Project
Lewes District Citizens Advice and Brighton & Hove Citizens Advice
Citizens Advice Manchester’s EDI Strategy
Citizens Advice Manchester
Removing Barriers through Communication
Citizens Advice in West Sussex (North, South, East)
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Best External Partnership Collaboration
This is the award for an external partnership which drives the greatest benefit for Citizens Advice clients.
Our shortlisted Projects are:
FLOWS - Finding Legal Options for Women Survivors
RCJ Advice
Hampshire Mental Health & Advice Project
Citizens Advice Winchester District, Basingstoke, Southampton and Solent East
Advising Londoners Partnership
London Citizens Advice
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Power of our Network Award: Best Collaborative Working Across the Organisation
This is the award for an example of service-wide collaborative working which delivers value for our service and clients. It encompasses all projects across Citizens Advice, both missions based and those that fall outside the scope of the missions.
Our shortlisted Projects are:
Local Support Offer Project - Co-design and Consultancy workstreams
Local Support Offer Project Team (National) over 80 local Citizens Advice involved
London Citizens Advice Pan-London programme
London Citizens Advice
South Yorkshire Digital Inclusion Network
Citizens Advice Doncaster
National Corporate Volunteering programme co-delivered with LCA’s and strategic corporate partners - Employer-supported Adviser Secondments
National: Corporate Volunteering Team, Fundraising, Partnerships & Advocacy directorate. Local Services: Aviva Adviser Secondments: Citizens Advice Rotherham, Citizens Advice Sheffield, Citizens Advice South West Surrey, Citizens Advice York, Norfolk Citizens Advice. National Grid Adviser Secondments: Citizens Advice Birmingham, Citizens Advice Bromley, Citizens Advice Bromsgrove and Redditch, Citizens Advice Coventry, Citizens Advice East Berkshire, Citizens Advice Greenwich, Citizens Advice Wandsworth, Citizens Advice South Warwickshire
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Best Client Service Innovation
This is the award for an innovation across our service that best directly benefits clients accessing our services. It encompasses all projects across Citizens Advice, both missions based and those that fall outside the scope of the missions.
Our shortlisted Projects are:
Virtual Court Tours Project
Continuous Improvement Team - Witness Service
CaseNote
Citizens Advice SORT Innovation Team
When Advice Really Matters (WARM)
Citizens Advice South Gloucestershire
