Afternoon sessions

• Shared areas of focus in mission 2: Improving access and experience for marginalised communities
  12.00pm - 12.45pm

• Chaired by Mandeep Rupra, national Director of Equity and Culture, our panellists will explore why this mission is important and the data underpinning it, as well as spotlighting upcoming work on our brand campaign and research on racial disparities.

  Video call link: https://meet.google.com/txw-dmhy-eqb (National staff can add session to calendar)

  Or dial: ‪(GB) +44 20 3937 0586‬ PIN: ‪396 087 653‬#

• Contact for queries about this session

• Gaining a greater market share in Justice
  12.00pm - 1.00pm

• There are lots of funding opportunities within the Criminal Justice sector. In 2024/25 we are preparing for a large tender opportunity to support those in Prison and those on Probation. During this session we'll share what we've learnt so far about how to secure funding. You will be able to hear from colleagues on what works, what to be aware of and the challenges to overcome. Join us as we begin to develop a short, medium and long term strategy to increase local Citizens Advice funding in this field.

• Video link: https://meet.google.com/dob-zgbh-buv (National staff can add session to calendar)

• Contact for queries about this session

• Help us build the Adviser Hub
  12.00pm - 12.45pm

• We're working on a new adviser resources hub and we'd like to get input from local offices on the design - come and join us in this session to share your thoughts.

• Video link: https://meet.google.com/jem-esaq-khy (National staff can add session to calendar)

• Contact for queries about this session

• Volunteer Recruitment: Come and find out about our plans to introduce a new centralised application platform
  12.30pm - 2.00pm

• We are embarking on an exciting new project to develop a centralised platform for Local offices to recruit volunteers. We want to hear from colleagues involved in volunteer recruitment to understand what you’d want from a centralised volunteer recruitment system and how this could support sustainable volunteer recruitment in your local office. Come and find out more about the project and feed in your thoughts and ideas - we want to hear from you!

• Video link: https://meet.google.com/bhg-pmec-wew (National staff can add session to calendar)

• Contact for queries about this session

• Shared areas of focus in mission 3: Preventing crisis through earlier intervention
  1.00pm - 1.45pm

• Chaired by Jess Abelscroft, national Director, panellists will share how we've developed insights into preventing destitution, how we're connecting frontline insights to campaigning and advocacy, and how Advice First Aid is preventing crisis in Wandsworth and elsewhere.

  Video call link: https://meet.google.com/gdi-ggif-mfc (National staff can add session to calendar)

  Or dial: ‪(GB) +44 20 3956 5450‬ PIN: ‪128 108 430‬#

• Contact for queries about this session

• Housing and homelessness —
  Frontline Network support
  1.00pm - 2.00pm

• The St Martin's Frontline Network is a free national network supporting frontline housing and homelessness workers with funding, training, events and resources. Coventry Citizens Advice has been a partner since 2017. In this session we’ll explain how the Frontline Network can help local office staff and connect them with the support available.

• Video link: https://meet.google.com/vrc-rfvs-sju

• Contact for queries about this session

• Volunteer Voice
  1.30pm - 2.15pm

• Volunteer voices are really important to us. Come to the Volunteer Voice session to tell us what things matter the most to you as a volunteer at Citizens Advice. Find out more about how you can get involved, share your ideas and have your voice heard.

• Video link: https://meet.google.com/xfe-dbxa-jmb

  Or dial: ‪(GB) +44 20 3956 8900‬ PIN: ‪847 525 544‬#

• Contact for queries about this session

• Transforming together: designing a new membership offer
  2.00pm - 3.00pm

• We've been working with people across local and national Citizens Advice to design a new membership support offer for local Citizens Advice. In this session we'll share how the design process has come together so far, and you'll have a chance to feed in on what the future support offer should be.

• Video link: https://meet.google.com/izb-fssx-ues?hs=224

• Contact for queries about this session

• Introducing our new brand campaign
  2.00pm - 2.45pm

• We’re about to embark on a new phase of brand-building to promote our brand and its attributes to elevate our presence, broaden understanding, build trust and win hearts and minds in order to ultimately drive support and advocacy. Part of this will be the launch of a new brand campaign, to help bring our new purpose to life and overcome some of our current challenges. Join us to hear all about it.

• Video link: https://meet.google.com/qgy-ckwr-hge (National staff can add session to calendar)

• Contact for queries about this session

• Value of volunteering research Q&A
  2.30pm - 3.00pm

• Find out more about the research Citizens Advice has commissioned into the Value of Volunteering.

  The project is part of the Volunteering Transformation programme, steered by 20 local and national Citizens Advice colleagues to support local offices in the development of sustainable volunteering programmes, and to improve recruitment, retention and diversity in volunteering.

• Video link: https://meet.google.com/kjr-irik-ueq (National staff can add session to calendar)

• Contact for queries about this session

• Designing and improving the intranet —
  how you can help
  3.00pm - 4.00pm

• This session will cover how the national digital team designs and maintains the intranet, as well as explaining how all local offices can work with us to improve the platform. We'll be talking attendees through how to create user-centred intranet content that is easy-to-read, accessible and action-focused.

• Video link: https://meet.google.com/xot-urwb-avy (add session to calendar)

• Contact for queries about this session

• Shared areas of focus in mission 1: Providing advice fit for the future
  3.00pm - 3.45pm

• Chaired by David Brown, national Director of Strategy, we’ll look at what our data shows us we need to address for the future and explore how we’re transforming our membership support offer, and how we’re using AI and new technologies to help us adapt for the future.

  Video call link: https://meet.google.com/qft-sxfu-tfc (National staff can add session to calendar)

  Or dial: ‪(GB) +44 20 3956 1337‬ PIN: ‪746 186 163‬#

• Contact for queries on this session

• A whole system approach to advice and wellbeing
  3.00pm - 3.45pm

• Imagine an all-age, 'living directory' of local health and wellbeing services in your area. Image district councils, voluntary services, advice agencies, schools, police, NHS, social prescribers, social care, ambulance services all using this 'living directory' to refer and signpost between different services? Image Integrated care boards funding. Image the data generated and analysed by MS Power BI. How embedded is local Citizens Advice? Does funding follow work? Come and see what is happening in Essex and Northumberland.

• Video link: https://meet.google.com/pfw-dwmk-wjw

• Contact for queries about this session

• The hidden costs of helping
  (and how we can respond to them)
  4.00pm - 5.00pm

• Helping others is a key part of most of our roles, and is often something which is a closely-held value. It can bring real rewards - and can also come at a personal cost. Compassion fatigue, the impact of clients' trauma, and guilt can all affect our own health and wellbeing. In this session we'll explore these experiences in a little more detail, and introduce some of the things which can help us as individuals and teams.

• Video link: https://meet.google.com/bxr-bijv-qix (National staff can add session to calendar)

• Contact for queries about this session

  Everything Cyber Security
  4.00pm - 5.00pm

• We'll run through the main cyber security threats, how they're changing and what it means for your organisation, before opening up for questions from delegates. The session is for anyone to learn about cyber security - we'll keep the language accessible to all and explain the details that matter so everybody can follow the conversation. This is Everything Cyber security, and it's for everyone!

• Video link: https://meet.google.com/qer-fgbw-akc (National staff can add session to calendar)

• Contact for queries about this session