Stories from our clients

Note: We have now removed the stories from this webpage to make sure our storytellers retain control over where and how their stories are shared. If you would like to hear or read the stories, or use them in any future work, please contact the stories team - cita-stories@citizensadvice.org.uk

We worked with clients to share stories drawn from their real experiences with Citizens Advice. They’re shared here as an opportunity to listen and reflect on the realities that shape our service and connect to all our work.

Each audio story is based on a real client experience, voiced by an actor. Choose a story on the ipad, take a seat, put on your headphones, and take time to listen and reflect.