Awards
Our 2026 service-wide Conference Awards
In the spirit of finding our common ground, all of this year’s awards are once again for projects and teams, celebrating exceptional results, innovative ideas and collaborative working.
Conference awards 2026
In 2026 all of our awards celebrate projects that demonstrate the power of collaboration and collective achievement. The full list of categories is below.
Voting is now closed! A huge thank you to everyone who took the time to vote - we received almost 600 votes in total.
Our winners will be announced and celebrated at our awards ceremony live at conference on Monday 16 November in Milton Keynes.
In the meantime you can still take a look at which projects have been shortlisted and learn more about the categories. You can also read the summaries of the shortlisted entries using this link. Each category has 3 or 4 shortlisted projects.
If you have any questions at all, please contact us at events.team@citizensadvice.org.uk
Next steps
Our 2026 Awards categories
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Most impactful Advice Fit for the Future award
This award is for the project which offers the most potential to improve advice delivery in the future.
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Most impactful Close the Gap award
This award is for the project which offers the greatest potential to end the disparities in access and experience for marginalised people.
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Most impactful Take Early Action award
This award is for the project which offers the greatest potential to prevent more people reaching crisis by addressing problems earlier.
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Championing Wellbeing award
This award is for the project which directly improves the wellbeing of our staff, volunteers and/or clients.
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Championing Equity, Diversity and Inclusion award
This award is for the project which best champions EDI across our service and makes Citizens Advice a more equitable, inclusive place to work. This project could be client-focused or workforce-focused.
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Best External Partnership Collaboration award
This is the award for an external partnership which drives the greatest benefit for Citizens Advice clients.
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Power of our Network award: Best Collaborative Working Across the Organisation
This is the award for an example of service-wide collaborative working which delivers value for our service and clients. It encompasses all projects across Citizens Advice, both missions based and those that fall outside the scope of the missions.
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Best Client Service Innovation award
This is the award for an innovation across our service that best directly benefits clients accessing our services. It encompasses all projects across Citizens Advice, both missions based and those that fall outside the scope of the missions.