What’s your story?
As part of this year’s Annual Conference and beyond, as well as hearing from our clients, we want to champion YOUR Citizens Advice story.
Tell us your Citizens Advice story
Humans love stories. And at Citizens Advice, listening to our clients’ stories is at the core of what we do.
In local offices, online and over the phone, we create space for millions of people to share their lived experiences every year - enabling us to give advice and provide support that changes lives.
We also share the stories of our clients in our advocacy work and fundraising materials, demonstrating how personal narratives can inspire action. And as part of this year’s annual conference and beyond, we want to champion your Citizens Advice story.
Why are we doing this?
We’re fortunate to work with 19,600 volunteers and 10,000 colleagues across our service, representing a huge array of skills, experiences and backgrounds.
But often, we don’t get the chance to learn WHY people choose to dedicate their time, energy and expertise to Citizens Advice.
We may not know about every strong, supportive relationship that underpins our service.
And we may not hear about all the fantastic achievements of the people we work or volunteer alongside.
By sharing some of these stories at conference, we can learn from one another, champion our collective wins and come to a deeper understanding of our common ground.
How can I get involved?
We’re inviting all volunteers and colleagues to share their Citizens Advice story. These will be shared across our service both during and after conference, providing a sense of inspiration and community.
A shortlisted group will also have the opportunity to share their experiences at conference. If selected, you’ll be invited to a one-to-one workshop with a writer and journalist, where you’ll learn how to communicate your Citizens Advice journey in an engaging and impactful way.
Whether you’ve been volunteering for years or have just started working at Citizens Advice full-time, we’re inviting you to submit your story. Submissions close at 11.59pm on Tuesday 13 October 2026.
Not sure how to sum up your Citizens Advice journey? Read our tips on filling out the story submission form.
“Sharing my story was a major milestone”
Thomas Monaghan is Corporate Partnerships Lead (Finance) at Citizens Advice. Before joining the national office, he worked at Citizens Advice Northumberland. He took part in this project at last year’s Common Ground conference, sharing his story on stage ahead of a keynote session.
Thomas says:
“Sharing my personal story at the conference last year was a major milestone. It gave me the chance to explain why Citizens Advice means so much to me. Beyond being my employer, this organisation truly changed my life and my family's life which is something I am grateful for every day.
“It was equally inspiring to hear from colleagues across the network about why they choose to work here and how their careers have grown. It reinforced what I've always felt: we are so much more than just a charity. We are all people's champions.”
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