Further agenda sessions on Tuesday 16 April

• Advocacy in an election year:
  turning the tide on falling living standards

• 11.40-12.30, Ashstead Suite
  Come along to hear how the work of all our frontline staff has come together in our powerful new tool to estimate how many people across the country are trapped in a negative budget - the National Red Index. Join the discussion about what this means in an election year and how local offices can be part of the movement to make a change.

• AI and emerging technologies -
  what does this mean for us all?

• 15.00-15.50, Belmont 1&2
  What might the future hold for Citizens Advice in the context of rapidly developing technology? What opportunities are available to us and what are the risks? This session explores future scenarios for our service, looking at our adaptability and how we help clients. Find out about what we're doing already, what we do and don’t know and join the conversation.

• AI in reality - what’s happening already
  and how have we got here?

• 10.30-11.20, Belmont 1&2
  A showcase exploring how local offices, national teams and other charities are already using versions of AI and new technologies to improve systems and help more clients. This session will include time for questions and discussion.

• Collective action on Mission 2: Ending disparities in access and experience for marginalised people

• 11.40-12.30, Meeting Room 4

• Help inform how we work together to close the gap in this workshop. We'll explore how to identify gaps in access and experience and how we might address these through collective action. An opportunity to share learnings and ideas across the service for how we can make collective progress to close the gap.

• We recommend attendees join the online panel Q&A at 12pm on day 1 of conference or read this information pack in advance.

  Collective action on Mission 3: Preventing crisis through earlier intervention

• 15.00-15.50, Meeting Room 4

• Help inform how we work together to prevent people reaching crisis by addressing problems earlier and at their root. We'll explore how to identify pre-crisis cohorts and how we might approach prevention collectively. An opportunity to share learnings and ideas across the service for how we can make collective progress to improve living standards and prevent destitution.

• We recommend attendees join the online panel Q&A at 1pm on day 1 of conference or read this information pack in advance.

• How a trauma informed approach
  can help our people navigate change

• 11.40-12.30, Belmont 1&2
  This session starts to look at trauma on an individual and organisational level and can help you begin to understand and reflect on the needs of your people navigating change.

• Introducing our new brand campaign: broadening understanding, building trust and winning hearts&minds

• 11.40-12.30, Belmont 3&4
  We’re about to embark on a new phase of brand-building to promote our brand and its attributes to our key audiences, in order to ultimately drive support and advocacy. Part of this will be the launch of a new brand campaign to help bring our new purpose to life and overcome some of our current challenges. We'd love you to join us to hear all about our plans, and so we can hear your views on what resources would be helpful to apply the campaign locally.

• Mental Health First Aid drop-in session

• 15.00-15.50, Belmont 3&4
  Come and chat to one of our qualified Mental Health First Aiders. You can learn more about what Mental Health First Aid is and how it's designed to support individuals and teams, or maybe you’re also a Mental Health First Aider and would like an informal chat with one of your peers.

• How to prepare and act fast in a core funding crisis

• 10.30-11.20, Belmont 3&4
  With an increasing number of local authorities facing bankruptcy, how can local offices plan for and overcome the possibility of core funding disappearing overnight? In this practical session, hear from a local office where this happened and join the conversation about the support you can access. You'll hear insights from our network strategy and change, public affairs and media teams, offering useful strategies to help futureproof your organisation.

• Regional funding opportunities
  and partnership working

• 15.00-15.50, Ashstead Suite
  This session brings together national and local offices to discuss live examples of partnership working that provide a platform to seize on regional funding opportunities. Amid local authority funding challenges, emerging opportunities in areas such as health and justice may be crucial for the sustainability of advice services.

  Join this conversation about how we can rise to the challenges of regional working, which will require collaboration across broader areas, joint bidding and the delivery of seamless integrated services - and tell us what support you need.

• Transforming together:
  designing a new membership support offer

• 10.30-11.20, Ashstead Suite
  We've been working with people across local and national Citizens Advice to design a new membership support offer for local Citizens Advice. In this session we'll share how the design process has come together so far, and you'll have a chance to feed in on what the future support offer should be.